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Your repair rights in Texas
You have the right to choose where your vehicle gets repaired after an accident. Total Collision Solutions stands with you to ensure fair treatment and quality repairs throughout the insurance process.
What the law says about your repairs
Texas law gives you clear protections when it comes to collision repair — protections many drivers don’t even know exist. You have the legal right to choose where your vehicle is repaired, how it’s repaired, and what parts are used, regardless of where your insurance company tries to steer you.
Insurance providers may recommend their “preferred” shops, but legally, the choice is yours. No insurer can deny your claim, delay your repair, or reduce your coverage simply because you selected a repair facility that you trust.
At Total Collision Solutions, we follow OEM repair procedures, use professional equipment, and advocate for the safest, most accurate repair for your vehicle — not the cheapest option for the insurance company. Our responsibility is to you, and your repair rights are always protected.
Know what matters most after an accident
The road ahead looks different after a collision. Understanding your position in the repair process gives you control when everything feels uncertain. We've laid out the essentials so you can move forward with confidence.
You Choose
the
Repair Shop
Texas law lets you choose any licensed repair facility. Insurance companies cannot require you to use their preferred shops or limit coverage based on your choice.
You’re Entitled to OEM-Compliant Repairs
Your vehicle must be repaired using proper manufacturer procedures and safe parts. You don’t have to accept shortcuts, unsafe materials, or cost-cutting alternatives.
You Have a
Right to a
Complete Estimate
Damage isn’t always visible upfront. You’re entitled to a full estimate — including supplements after teardown — and the insurer must review and honor necessary repairs.
What you need to know now
Every decision made about your vehicle should be yours to make. We're here to ensure that happens.
Dimished Value
Even after quality repairs, a vehicle with an accident history often loses resale value. This is called diminished value, and if you weren’t at fault, you may be eligible to claim it. Total Collision Solutions helps document your repairs so you can pursue fair compensation from the insurer.
Appraisals
You’re entitled to proper repair documentation, including photos, part lists, and measurements. If you disagree with an insurer’s estimate, you can request an independent appraisal. TCS provides clear repair details to support accurate evaluations and protect your rights.
Questions
Find clear answers about your repair rights and what comes next.
No. Texas law gives you the right to select any repair facility you trust. Your insurer cannot penalize you for choosing Total Collision Solutions or any other shop outside their network.
We document all damage thoroughly and communicate additional findings to your insurer immediately. You won't face surprise bills. Our team handles the negotiation so you stay informed every step.
We provide detailed before and after documentation. Your vehicle must meet pre-accident condition and all safety standards. We stand behind our work with full transparency and warranty coverage.
You have the right to request an independent appraisal if you disagree with your insurer's estimate. Total Collision Solutions can help coordinate this process and ensure fair assessment of all damage.
We've helped many customers navigate claim disputes. Our team can review your policy, document everything properly, and guide you toward resolution. You're not alone in this fight.
Need more guidance?
Reach out to our team in Keller, Texas.
We're here to help you
Get answers about your rights and next steps