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Frequently Asked Questions
Answers to common questions about timelines, estimates, insurance, parts, warranties, and what to expect.
How long does collision repair usually take?
Timelines vary based on damage severity, parts availability, and the type of repair required. Minor repairs may take a few days, while structural or multi-panel repairs can take longer. After inspection, we’ll provide a realistic timeline and keep you updated as work progresses.
Do you use OEM or aftermarket parts?
Parts selection depends on your vehicle, availability, and what’s appropriate for safe repairs and proper fitment. Our priority is safety, correct fit, and long-term performance.
Do I need an appointment for an estimate?
Appointments are recommended so we can assess your vehicle promptly and answer questions without rushing. Walk-ins may be accommodated depending on the schedule. Schedule Here
How do you match paint?
We follow a refinishing process designed to match color and finish as closely as possible, including proper prep, blending when needed, and quality checks to ensure consistency.
What should I bring when dropping off my vehicle?
Please bring your keys and any relevant documentation related to the repair. If you have photos of the damage or prior estimates, those can help speed up the intake process.
Will my vehicle be safe to drive after repairs?
Yes. Vehicles go through a quality review before delivery to confirm proper fitment, function, and safety standards. We don’t release a vehicle until it’s road-ready.
What happens after I request an estimate?
We’ll review the details you provide, inspect the damage, discuss repair options, and outline next steps. If repairs are scheduled, we’ll confirm drop-off timing and what to expect during the process.
Do repairs come with a warranty?
Yes. We stand behind our workmanship. If you have a question about warranty coverage for your repair, contact us and we’ll explain what applies.
What happens if additional damage is found during repairs?
Hidden damage is sometimes discovered after disassembly. If that happens, we document what’s found and update the repair plan before proceeding so the work stays accurate and safe.
How do I check the status of my repair?
You can contact our team anytime for an update. We also provide progress communication throughout the repair so you’re not left guessing.
What types of vehicles do you repair?
We repair most makes and models, including cars, trucks, SUVs, and many fleet vehicles. If you’re not sure about a specific vehicle, contact us and we’ll confirm.
Do you offer towing or transportation help?
If you’re not able to drive the vehicle, contact us. We’ll help coordinate next steps and discuss the best way to get the vehicle to our shop.
Need more help?
Still have questions about your repair?
Ready to get started?
Let's fix your car
Call us or request an estimate. We’ll walk you through next steps and answer any remaining questions.