PRIVACY POLICY

Total Collision Solutions

Last updated: January 2026

Total Collision Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or communicate with us.

We collect information you provide (like name and contact details) and limited data about how you use our website. We use it to provide estimates, schedule repairs, and communicate with you. We don’t sell your personal information.

Information We Collect

We may collect the following information when you submit a form, contact us, or interact with our website or services:

Name
Email address
Phone number
Vehicle information
Photos related to vehicle damage or service requests
Insurance-related details provided by you
Employment applications and resumes
Appointment and booking information
SMS opt-in and communication preferences
Technical data such as IP address, browser type, device type, and pages visited
Website usage data (such as pages visited and approximate location), collected through cookies and similar technologies.

All information is collected for legitimate business purposes related to service delivery, communication, and operations.

How We Use Your Information

We use your information to:

Provide repair estimates and services
Schedule appointments and service updates
Communicate via phone, SMS, or email (with consent)
Assist with insurance claims and documentation
Improve our services and customer experience
Manage employment applications

We do not sell or rent your personal data to third parties.

Call Recording Notice

Calls with our team may be recorded for quality assurance, training, and accurate documentation of service requests.

SMS & Email Communications

If you opt in, you may receive SMS or email messages related to:

Appointment confirmations and reminders
Insurance claim assistance
Service updates
Promotional offers

You may opt out at any time by replying STOP to SMS messages or using unsubscribe links in emails.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to support website functionality, performance analysis, and marketing efforts.

These technologies may collect anonymous usage data such as pages visited, time on site, device type, and browser information.

We use:

Essential cookies to support site functionality
Analytics cookies to understand how visitors use the site
Advertising pixels to measure marketing performance and improve ads

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some site features may not function properly without cookies.

Information Sharing

We may share information only with:

Insurance providers (for claims processing)
Service providers supporting operations (e.g., communications, analytics)
Legal or regulatory authorities when required

We do not sell your personal information. We will never sell your data to third parties.

Data Security

All personal data is stored in secure systems with limited access. We take reasonable measures to protect information against unauthorized access, misuse, or disclosure.

Data Retention

We retain personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods vary based on the type of information and the purpose for which it was collected.