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Your Privacy Matters

We prioritize your privacy and are committed to protecting your personal information at all times.

PRIVACY POLICY

Total Collision Solutions

Last updated: January 2026

Total Collision Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or communicate with us.

Information We Collect

We may collect the following information when you submit a form, contact us, or interact with our services:

Name
Email address
Phone number
Vehicle information
Photos of vehicle damage
Insurance provider details
Employment applications and resumes
Appointment and booking information
SMS opt-in and communication data
IP address, browser type, and device data

All information collected is stored securely within our internal CRM system (Go High Level) and used only for business operations and communication.

How We Use Your Information

We use your information to:

Provide repair estimates and services
Schedule appointments via Square Booking
Communicate by phone, SMS, or email
Assist with insurance claims and documentation
Improve our website and customer experience
Send promotional messages or service updates (with consent)
Manage employment applications

We do not sell or rent your personal data to third parties.

SMS & Email Communications

If you opt in, you may receive SMS or email messages related to:

Appointment confirmations and reminders
Insurance claim assistance
Service updates
Promotional offers

You may opt out at any time by replying STOP to SMS messages or using unsubscribe links in emails.

Cookies & Tracking Technologies

We use cookies and tracking tools to improve performance and marketing efforts, including:

Google Analytics 4 (GA4)
Google Ads
Meta (Facebook) Pixel
Go High Level forms and tracking

These tools may collect anonymous usage data such as pages visited, time on site, and device type.

Information Sharing

We may share information only with:

Insurance companies (for claim processing)
Service providers (CRM, booking, analytics, SMS)
Legal or regulatory authorities when required by law

We never sell your data to third parties.

Data Security

All personal data is stored in secure systems with limited access. We take reasonable measures to protect information against unauthorized access, misuse, or disclosure.